Refund Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact usat the telephone number or email address below and provide details of the product and defect. We will then tell you how to return the product. You will be responsible for the shipping costs related to the return of your item. We are not responsible for any loss or damage that occurs during transport. You must also, for all returns, prepay shipping and insurance costs (if applicable). If your return is eligible for a refund, it will not includeshipping and handling charges that may appear on the packing slip or invoice. When we receive the returned product, we will review it and notify you by email, within a reasonable time, if you havea refund or exchange due to the defect. If you are entitled to an exchange or refund, we will replace the product or refund the purchase price (depending on the original method of payment). Shipping and manufacturing chargesyou have already paid are non-refundable and the amounts refunded will not include the cost of shipping. It may take up to 15 business days after receiving our email before you see the refundon your statement.

Customers can return unopened items

1. Returning unopened items :

We accept returns of new and unopened items. You may return unopened items in their original packaging within 30 days of your purchase, with a receipt or proof of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange. Only regular price items can be refunded. Items on sale are not refillable. To track the status of your return, please contact us at the phone number or email address below.

2. Exchanges

We only exchange goods that are defective or damaged. When you consider a product to be defective, please contact us, within 30 days of your purchase, at the telephone number or email address below and provide details of the product and defect. We will then tell you how to return the product.

4. Expedition

You will be responsible for the shipping costs related to the return of your item. We are not responsible for any loss or damage that occurs during transport. You must also, for all returns, prepay shipping and insurance costs (if applicable). If your return is eligible for a refund, it will not include shipping and handling charges that may appear on the packing slip or invoice.

5. Process

When we receive your item, we will review it and notify you by email, within a reasonable time, if you are entitled to a refund or exchange. If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original payment method. Shipping and handling charges you have already paid are non-refundable and the amounts refunded will not include the cost of shipping. It may take up to 15 business days after receiving our email for you to see the refund on your statement. If you qualify for an exchange, we will send you a new item to the original shipping address.